Refund Policy

1 – Refund Policy – mPassport Seva provides consultancy services for online Passport Application, Visa Application & Tour Packages on our website.

2 – There are some conditions for processing any refund as follows. For Passport Application: 1st – any processing related issues or limitations from the mPassport Seva portal. In this case, we may refund the full amount to the customer. 2nd – any discrepancies in the details filled by a customer while filing of online application on our website or any other reason related to the customer. In this case, mPassport Seva reserves all the rights to determine a fair value of the product on return and the same shall be binding on both parties. This is decided on a case by case basis. We may deduct a refund processing charge of Rs. 750 in addition to the government charges incurred for processing that application. For Visa Application: The consultancy fee that we charge is totally non-refundable. For Tour packages: The services once booked are totally non-refundable.

3 – Disclaimer – We are not liable for any wrong information provided by the customer while applying on our website. Notwithstanding the above or any other provision, we are under no obligation to accept any refunds. We have sole discretion in deciding whether to accept the refunds or not depending on the merit of the case. The appointment date is booked according to the dates available with the regional passport office. So the customer will get multiple options from which they can choose the best convenient date for them. The refund is not possible in case of the application being filed.

4 – If you have any queries or updates in your application, you can write to us at

5 – Force Majeure – mPassport Seva shall not be considered in breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the client for the following. Any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, pandemic, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).

6 – Cancellation of Application – Please be informed that any type of the above services once booked with us cannot be canceled.