Refund Policy

1 – Refund Policy – mPassport Seva provides consultancy services for online Passport Application, Visa Application & Tour Packages on our website.

2 – There are some conditions for processing any refund as follows. For Passport Application: 1st – if the application is not processed by the mPassport Seva portal for any reason. In this case, we may offer a partial refund to the customer. We may deduct a refund processing charge of Rs.750/-. 2nd – we have processed the application. In this case, mPassport Seva is not liable for any refunds as the application process is completed. For Visa Application: The consultancy fee that we charge is totally non-refundable. For Tour packages: The services once booked are totally non-refundable.

3 – Disclaimer – We are not liable for any wrong information provided by the customer while applying on our website. We are not liable for any change of mind by the customer or if the customer thinks that he/she has applied on our website by mistake. Notwithstanding the above or any other provision, we are under no obligation to accept any refunds. We have sole discretion in deciding whether to accept the refunds or not depending on the merit of the case. The appointment date is booked according to the dates available with the regional passport office. So the customer will get multiple options from which they can choose the best convenient date for them. The refund is not possible in case of the application being filed.

4 – If you have any queries or updates in your application, you can write to us at

5 – Force Majeure – mPassport Seva shall not be considered in breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the client for the following. Any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, pandemic, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).

6 – Cancellation of Application – Please be informed that any type of the above services once booked with us cannot be canceled.

7 – The above refund policy is subject to change without any prior notice. The customer must visit our refunds policy page for the latest update in the policy.